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How Digital Has Changed What Your Customers Want In Customer Service, Contact Centers, Support | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in August
Micah Solomon , CONTRIBUTOR

How has the digital transformation changed what customers are looking for in customer service, customer support, and from contact centers in particular? And how should companies respond?

https://www.forbes.com/sites/micahsolomon/2017/08/28/how-digital-has-changed-what-consumers-want-from-customer-service-and-support-and-how-to-respond/#20c5becb4bc4
 

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